SUPPORT

Locations: USA, India, UAE

Compensation: As per industry standards

mLogica Inc. is seeking a Jr. System Administrator with 3+ Years of Experience.

Responsibilities:

  • System Administrator is responsible for day-to-day support of the division’s systems, enhancing customers’ experiences and responding directly to items reported through the service request system.
  • This includes, but is not limited to, operations for 7x24x365 customer service and help desk support.
  • Will provide high-level desktop, server, and network operations support to staff within the division.
  • Includes support efforts for 75+ staffs and lab workstations.
  • Support includes, but is not limited to, PC hardware repairs, PC operating systems installation and configurations, desktop applications, and network connectivity.
  • System Administrator will manage various special projects, encourage colleagues in projects they have and, at times, may work with the team’s staff to provide guidance regarding lower-level desktop support activities.

Requirements:

  • Active Directory administration.
  • Firewall Configuration.
  • Support and administration of print server and third party vendor applications.
  • Monitoring and reporting of third party enterprise anti-virus application and remediation of reported issues.
  • Provides advanced troubleshooting of staff and student staff computers by assessing the problem and applying a solution using techniques via phone, e-mail, service request system, remote assistance tools and/or in person.
  • Formulate and implement solutions to meet customers’ requirements and timeline.
  • Create master operating system images for deployment across the division – including advanced system configurations and application settings, automated software deployment, and customized system features.
  • Install, configure and support Windows based PC’s, Linux and thin client hardware.
  • Ability to install, configure and support Windows and Linux operating systems.
  • Install, configure and support complex software applications in both workstation and server environments.
  • Define any problems in deploying software applications and/or hardware. Formulate solutions for the installation or maintenance of software/hardware.
  • Coordinate equipment repair and preventative maintenance activities with third party vendors.
  • Make recommendations on workstation hardware, software and networking requirements.
  • Evaluate new technologies and propose improvements to the existing workstation environment.
  • Configure and support mobile devices.
  • Build reports, templates and write scripts to resolve customer facing requests.

Apply Now!