SUPPORT

mLogica’s on-premise and Cloud managed services are an enterprise level program with extensive capabilities to monitor and perform predictive analysis on existing databases, applications, and systems. These managed services are available as a subscription based service providing customers with database, applications, analytics, and systems infrastructure management and support on a 24*7*365 basis.

Database-Managed-Services

Run, maintain, and support services enable mLogica to take advantage of the features inherent in our performance management solution. We harden predictive monitoring and remote alerting according to established SLAs.

Our programs provide measurable optimization and efficiency gains through our automated hardening methodologies.

  • Operating Systems – Unix, Linux and Windows
  • Databases – Aurora, Redshift, SQL Server, Oracle, DB2, Sybase, Netezza, Postgres, Informix, Teradata, etc.
  • Applications – EBS, JDE, SAP, PeopleSoft, Custom, etc.

Our Managed Services offerings include:

Event Management – Manage the monitoring of infrastructure, or be the recipient of events from your existing infrastructure for full life-cycle event processes

Expert Services – Event tracking from issue to resolution with senior to principal resources on a 24*7*365 basis, infrastructure management staff available 24*7*365, and operations staff to monitor, evaluate, and manage events as they happen

Crisis Mitigation and Management – Including software roll-out, upgrade of new products / releases / security patches, and backup and restore services

Proactive Performance Management and Health Checks – Regular system performance checks with frequency as often as daily. Health checks provide customers with provide you with best practices and guidelines developed by our experienced consultants; ensuring systems not only are always available, but also provide optimum performance

Issue Resolution / Root Cause Analysis – Through the seamless integration of analytic tools, partner technologies and Performance Management software

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Proactive Database Administration Services – Including capacity planning, systems maintenance, planning and architecture, database upgrades and migrations, disaster recovery / high availability, and database security management and audits

Event and Case Reporting – Events related to servers are tracked proactively by our monitoring agents so effectively we are able to resolve problems before they occur. All issues handled are reported on a regular basis by way of our status reports