SUPPORT

Cloud Managed Services Approach

  1. Assessment – Principal Consultants to review the current environment, issues, processes, communications, escalation, SLAs, etc
  2. Technical Operational Manual (TOM) – Defines the supported environment inventory, routine activities, ad-hoc activities, and incident processes
  3. Automation Hardening – Architect-led, automated methodology to proactively accelerate the reduction of weekly trouble tickets
  4. Operations – Operational support will manage the environment on a day to day basis
  5. Feedback – Feedback on any modifications in the support program

Why Automation Hardening? Automated methodology devised to lower the number of trouble tickets by proactively tuning and administrating the supported environments

cm-1 cm-2