A Performance Management Application for Financial Services Organizations
A Workforce Performance Application that provides a structured approach for directing overall workforce performance from the employee level upwards. PxCube monitors, manages and drives employee performance in order to increase productivity and operational efficiencies within an organization.
In order to improve performance management, our workforce performance application provides a comprehensive performance management process, including customized dashboard design, source data mapping and accumulation.
The solution institutionalizes the performance management process in key functional areas to ensure consistent results. Simplicity is the major focus of all reporting and employee dashboards, creating meaningful scores which represent a multitude of goals. Large quantities of data are leveraged from core source systems to gain a complete view of performance. Scorecards will have focused data to quickly ascertain the status of performance and remediation options.
The application will provide a variety of KPIs for centralized locations, branch offices, call centers, sales organizations, etc.
Areas of improvement can include:
- Sales Production
- Service Levels
- Quality Measurements
- Sales Growth and Budget tracking
- Functional Identification – document all roles within scope areas for which measurement
- Customer Touch-point Review – review customer touch-point matrix to inventory potential points of performance management
- Sales Commission Structure Review – review of existing commission structure to utilize and/or coordinate existing weightings
- Process Inventory Review – review/update process inventory by function
- Measurement Definition – establish baseline measurement definitions
- Data Capture Elements – define data points/traps both manual and automated