• Orange,
    California
  • Houston, Texas
    Portland, Oregon
  • Reston, Virginia
    London, UK
  • Toronto, Canada
    Singapore
  • Mumbai, India
    Pune, India

Cloud Managed Services Approach

Cloud Managed Services Approach

  • Assessment – Principal Consultants to review the current environment, issues, processes, communications, escalation, SLAs, etc.
  • Technical Operational Manual (TOM) – Defines the supported environment inventory, routine activities, ad-hoc activities, and incident processes
  • Automation Hardening – Architect-led, automated methodology to proactively accelerate the reduction of weekly trouble tickets
  • Operations – Operational support will manage the environment on a day-to-day basis
  • Feedback – Feedback on any modifications in the support program

Why Automation Hardening?
It is an automated methodology devised to lower the number of trouble tickets by proactively tuning and administrating the supported environments

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